Delivery, Shipping, and Returns

We strive to ship all items in recycled packaging to protect the environment and reduce waste. 

All orders are typically shipped within 1-4 business days. Please note that delivery times may be extended due to holidays, public holidays, and other factors. Once your item has been dispatched, the typical delivery times are as follows:

  • Denmark: 1-4 business days
  • Europe: 4-7 business days
  • United States: 5-9 business days  

We use DAO and PostNord for shipping both domestic and international orders. Orders to the United States are shipped with PostNord. You can choose to have your package delivered to the nearest parcel shop or to your home address, if available in your location.

Shipping costs are calculated at checkout and depend on the weight of the item.

Once your order is dispatched, you will receive a tracking number so you can follow your shipment.

Right of Withdrawal

If you change your mind about your purchase, FruMørk offers a full refund within 14 days of receiving the goods, unless otherwise agreed or stated in your order. The 14-day period starts from the day you receive the item. You are responsible for return shipping costs.

If you wish to cancel your purchase, you must notify us within 14 days of delivery and return the items within 14 days of informing us of your decision to exercise your right of withdrawal.

To exercise your right of withdrawal, please send an email to frumoerk@hotmail.com, clearly stating that you wish to withdraw from the purchase.

Condition of the Item upon Return

You are responsible for the condition of the product and for any depreciation caused by handling other than what is necessary to determine the nature, characteristics, and functionality of the item. This means that you may only try the item in the same way you would in a physical store.

If the item has been used or tested beyond what is necessary, it will be considered used and may have reduced value. This means that if you exercise your right of withdrawal, you may receive a reduced refund or no refund at all. FruMørk will assess the condition of the item upon return.

Returns

To return an item, please contact us at:

FruMørk
Tvebaksvej 1
8600 Silkeborg
Phone: +45 60136388
Email: frumoerk@hotmail.com